Sunday, 30 January 2011

How to … GIVE FEEDBACK

1. Be specific.
2. Do not be shy.
3. Remain objective.
4. Give a wider context.
5. Give it some meaning.
6. Allow people a chance to respond.
7. Be generous with positive feedback.
8. Describe actual behaviors where possible.
9. Build an action plan.
10. Do it often.

How to … Deal with Criticism

Criticism is rarely groundless but often exaggerated.
1. Ask those who criticize you for their advice.
2. Thank people who criticize you.
3. Listen impartially.
4. Summarize what the other person has said.

5. Ask questions.
6. Reframe criticism which focuses on what went badly.
7. If you are angry, take it out on something, not someone.
8. Praise others for what they are doing well.

How to … Keep Discussions from Turning into Arguments

In a discussion everyone wins.In an argument no one wins.
When Having a Discussion
• We treat people as partners in a problem solving/
decision making session.
• We share ideas, consider alternatives, and evaluate
the pros and cons.
...• We listen to other people’s thoughts and explore
ideas we haven’t previously considered.
• We learn more about the issue, about what we think
and feel, and about each other’s values.
• We seek people’s support, not their resentful
silence.
• We may passionately disagree with each other but
mutual respect keeps the discussion civil.

Tips to keep discussions from turning into arguments:
1. Do not argue.
2. Try to see things from the other person’s point-ofview.
3. Focus on interests, not positions.
4. Listen.
...5. Ask clarifying questions.
6. If you are wrong, admit it.
7. If you are right, allow the other person to save face.
 

How to …Resolve Conflict

Try these 10 ways to resolve conflict:
1. Listen and ask questions.
2. Seek common ground.
3. Let the other person have his/her say.
4. Request behavior changes only.
...5. State the problem as you see it and list your
concerns.
6. Stick to one conflict at a time – to the issue at hand.
7. Agree on a mutually acceptable time and place to
discuss the conflict.
8. Brainstorm solutions that allow everyone to win.
9. Agree to the best way to resolve the conflict and to
a timetable for implementing it.
10. If the discussion breaks down, reschedule another
time to meet. Consider bringing in a third party.

Never use the cruise control in raining conditions

Why? Please Read this

A 36 year old female had an accident several weeks ago and totaled her car. A resident of Kilgore, Texas she was traveling between Gladewater & Kilgore. It was raining, though not excessively, when her car suddenly beg...an to hydro-plane and literally flew through the air. She was not seriously injured but very stunned at the sudden occurrence!

When she explained to the highway patrolman what had happened he told her something that every driver should know - NEVER DRIVE IN THE RAIN WITH YOUR CRUISE CONTROL ON. She thought she was being cautious by setting the cruise control and maintaining a safe consistent speed in the rain.

But the highway patrolman told her that if the cruise control is on when your car begins to hydro-plane and your tires lose contact with the pavement, your car will accelerate to a higher rate of speed making you take off like an airplane. She told the patrolman that was exactly what had occurred.

The patrolman said this warning should be listed, on the driver's seat sun-visor - NEVER USE THE CRUISE CONTROL WHEN THE PAVEMENT IS WET, along with the airbag warning. We tell people around us to set the cruise control and drive a safe speed - but we don't tell them to use the cruise control only when the pavement is dry.

Please share this with everyone you know, this might save someone’s life